Arjun M.Andheri, Mumbai · Ek kalpanik kahani

11 din. Wahi jawab.

Dinner ka order cancel hua. Gyaarah din baad bhi chat mein wahi line thi: “Please wait.”

Phone par support ka message: “Please wait.”
Andheri ki ek raat. Kahani ke liye banayi gayi tasveer.

Office se ghar aaya, TV on kiya aur dinner order kar diya. Match ke beech mein message aaya: restaurant ne order cancel kar diya. App par “refund pending” tha. Maine socha, theek hai, innings ke baad dekhunga.

Pehli raat chat mein “Please wait” aaya. Agle din bhi. Gyaarahve din maine purana chat khola. Mera sawaal wahi tha: refund bheja ja chuka hai ya abhi bhejna baaki hai?

Ek status, do alag baatein

Is baar maine chat band karke order ki details kholi. Wahan order ka status alag tha aur refund ka alag. Support se maine seedha poochha ki refund kab bheja jayega aur bhejne ke baad reference number kahan milega.

“Refund pending” mein kya dekhein?

App ne refund bhejne ki tareekh ya reference number diya hai? Agar kuch bhi nahi dikh raha, support se poochhein ki refund abhi process mein hai ya payment provider ko bheja ja chuka hai.

Support ko likhne se pehle

  1. Order ID note karein. Cancel hone ka message aur refund status saath rakhein.
  2. Refund ki tareekh poochhein. Poochhein ki paise kis payment method par wapas aayenge.
  3. Reference number maangein. Refund bhejne ki pushti milne par us number se payment ka status pata karein.